Customer Success Manager - Middle-East (Dubai-based)

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the sales team to ensure smooth transition and onboarding experience

• Proactively build relationships with customers to create mutual trust  

• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail

• Fluency in Arabic prefered

• Motivated by building long-term and long-lasting relationships

• Driven by the opportunity to make a visible impact with your work

• Customer-minded, always aiming to provide the most value possible

• Excited by working in an ever-evolving and fluid solution focused environment

• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. ...