Account Manager, APAC
GitLab
Job Description
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
As an Account Manager, you will own the first year of the customer relationship, guiding new GitLab customers from initial purchase to becoming growth-ready accounts. You’ll focus on rapid activation, value-driven engagement, and early expansion readiness, ensuring customers realise meaningful outcomes from GitLab in their first 90 days and beyond. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you will lead the strategy and execution of first-year engagement plans that drive adoption, utilisation, and expansion pipeline. Reporting into the Renewal Management organisation, you will proactively manage the first 12 months of the customer lifecycle with clear success pl...
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
As an Account Manager, you will own the first year of the customer relationship, guiding new GitLab customers from initial purchase to becoming growth-ready accounts. You’ll focus on rapid activation, value-driven engagement, and early expansion readiness, ensuring customers realise meaningful outcomes from GitLab in their first 90 days and beyond. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you will lead the strategy and execution of first-year engagement plans that drive adoption, utilisation, and expansion pipeline. Reporting into the Renewal Management organisation, you will proactively manage the first 12 months of the customer lifecycle with clear success pl...
Skills & Technologies
Apply for this job
This will take you to the original job posting