Launch Manager, EMEA
Stripe
Job Description
Who We Are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
The Launch team is essential to helping users get live and successful on Stripe, which is paramount to the company's mission. This team is at the forefront of driving growth by analyzing what works, identifying where users get stuck, and designing automated and targeted journeys for users.
What You'll Do
As a Launch SA, you will be a vital part of Stripe's Solutions Architecture team unblocking activations during a critical part of a user's journey. You will work collaboratively with the Go To Market motions at Stripe, specifically SAs, AEs, Professional Services, and Alliances and Channels Partners to proactively engage with users and guide them through their integration.
• Manage user needs and tasks. You will proactively monitor the health of users who are in the process of implementing Stripe products with internal teams and other technical resources. As a Launch Manager you will help facilitate internal processes to unblock and enable users. This includes managing Stripe-owned tasks (i.e. feature/functionality gating, support escalations, product feedback/gaps) on their behalf and ensuring a smooth handoff to other teams like Professional Services, Paid Support, and Data Migrations.
• Own the activation process for user-led implementations on high-value/key engagements. You will monitor the backlog of signed deals that aren't live to find stuck users and intervene to unblock them. You will also ensure users are...
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
The Launch team is essential to helping users get live and successful on Stripe, which is paramount to the company's mission. This team is at the forefront of driving growth by analyzing what works, identifying where users get stuck, and designing automated and targeted journeys for users.
What You'll Do
As a Launch SA, you will be a vital part of Stripe's Solutions Architecture team unblocking activations during a critical part of a user's journey. You will work collaboratively with the Go To Market motions at Stripe, specifically SAs, AEs, Professional Services, and Alliances and Channels Partners to proactively engage with users and guide them through their integration.
• Manage user needs and tasks. You will proactively monitor the health of users who are in the process of implementing Stripe products with internal teams and other technical resources. As a Launch Manager you will help facilitate internal processes to unblock and enable users. This includes managing Stripe-owned tasks (i.e. feature/functionality gating, support escalations, product feedback/gaps) on their behalf and ensuring a smooth handoff to other teams like Professional Services, Paid Support, and Data Migrations.
• Own the activation process for user-led implementations on high-value/key engagements. You will monitor the backlog of signed deals that aren't live to find stuck users and intervene to unblock them. You will also ensure users are...
Skills & Technologies
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