Director, Global Payments Strategy and Operations

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We are seeking an experienced Director of Global Payments to lead Discord’s end-to-end payment strategy and operations. Reporting to the Senior Director of Finance, this role will own the vision, design, and optimization of our global payments infrastructure.  The ideal candidate brings deep expertise in multiprocessor orchestration, cross-border payment flows, strategic vendor management, and payment innovation. This role combines strategic leadership, technical depth, and operational excellence, ensuring Discord delivers a seamless, reliable, and cost-efficient payments experience for our users worldwide.

What You'll Be Doing

• Lead Global Payments Strategy: Develop and execute a global payments strategy that supports Discord’s monetization and growth goals across multiple geographies, processors, and payment methods.

• Optimize Payment Flows: Optimize payment lifecycle from authorization and routing to settlement and refund flows to maximize success rates and reduce transaction costs.

• Implement Multi-Processor Architecture: Lead the deployment of a multi-processor payments strategy that improves redundancy, enhances authorization rates, and reduces processing costs through intelligent routing and regional optimization.

• Enhance Global Coverage: Launch new local payment methods and cross-border capabilities to support Discord’s market expansion and ensure best-in-class payment experiences for global users.

• FX and International Structuring: Define and optimize global collecti...