Sales Operations & Vendor Performance Lead, APAC
Airbnb
Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
As the APAC Sales Operations & Vendor Performance Lead, you will play a dual role: driving operational excellence across our vendor network and leading sales operations strategy for acquisition activities in the APAC region. You’ll ensure vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.
The Difference You Will Make:
This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of performance management, analytics, and strategy. You will serve as the main point of contact for all things related to new supply, ensuring alignment between vendor execution, acquisition performance, and Airbnb’s broader growth objectives in APAC.
A Typical Day:
Vendor Performance Management
• Own end-to-end performance management of strategic vendor partners, ensuring delivery against SLAs and continuous improvement in quality, efficiency, and compliance.
• Develop and maintain robust KPI tracking and reporting frameworks to monitor vendor performance and identify opportunities for optimization.
• Conduct deep-dive analyses to uncover root causes of performance gaps, drive accountability, and ensure corrective actions are implemented.
• Partner with internal planning teams to align vendor capacity with short- and long-term business forecasts, ensuring scalability for new initiatives and pilots.
• Lead regular business reviews with vendor leadership, synthesizing results, setting improvement plans, and maintaining alignment ...
The Community You Will Join:
As the APAC Sales Operations & Vendor Performance Lead, you will play a dual role: driving operational excellence across our vendor network and leading sales operations strategy for acquisition activities in the APAC region. You’ll ensure vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.
The Difference You Will Make:
This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of performance management, analytics, and strategy. You will serve as the main point of contact for all things related to new supply, ensuring alignment between vendor execution, acquisition performance, and Airbnb’s broader growth objectives in APAC.
A Typical Day:
Vendor Performance Management
• Own end-to-end performance management of strategic vendor partners, ensuring delivery against SLAs and continuous improvement in quality, efficiency, and compliance.
• Develop and maintain robust KPI tracking and reporting frameworks to monitor vendor performance and identify opportunities for optimization.
• Conduct deep-dive analyses to uncover root causes of performance gaps, drive accountability, and ensure corrective actions are implemented.
• Partner with internal planning teams to align vendor capacity with short- and long-term business forecasts, ensuring scalability for new initiatives and pilots.
• Lead regular business reviews with vendor leadership, synthesizing results, setting improvement plans, and maintaining alignment ...
Skills & Technologies
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