Communications Lead Trust, EMEA
Airbnb
Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Difference You Will Make
The Communications Lead, Trust (EMEA) will oversee Airbnb’s press strategy for trust and safety across the region, lead consumer-facing trust and safety campaigns, and manage a consistent drumbeat of proactive and reactive stories. This role will also manage a Communications Manager.
Core Pillars of the Role:
• Reactive Press Office: Lead high-stakes, fast-moving trust & safety media response across EMEA, partnering closely with Legal, Policy, and Operations.
• Proactive Trust & Safety Storytelling: Develop and deliver compelling consumer-friendly narratives that build confidence in Airbnb’s safety, integrity, and product features.
• Strategic Internal Counsel: Provide trusted, senior-level guidance on sensitive, complex, and geopolitical issues to ensure alignment across global stakeholders.
The right candidate will already be recognised as a leader in their field at this level, with a proven track record of using a range of communications strategies to manage issues and drive trust narratives. They will have demonstrated leadership through managing complex cross-functional projects, solving ambiguous problems, and staying ahead of emerging challenges.
You must be comfortable owning both proactive and reactive communications with high reach and visibility in a global company - working with journalists, executing on tight deadlines, navigating cross-functional environments, and advising teams on nuanced topics. You should be an effective, creative, and empathetic communicator who can translate complex or sensitive concepts into clear, accessible storytelling.
The ro...
The Difference You Will Make
The Communications Lead, Trust (EMEA) will oversee Airbnb’s press strategy for trust and safety across the region, lead consumer-facing trust and safety campaigns, and manage a consistent drumbeat of proactive and reactive stories. This role will also manage a Communications Manager.
Core Pillars of the Role:
• Reactive Press Office: Lead high-stakes, fast-moving trust & safety media response across EMEA, partnering closely with Legal, Policy, and Operations.
• Proactive Trust & Safety Storytelling: Develop and deliver compelling consumer-friendly narratives that build confidence in Airbnb’s safety, integrity, and product features.
• Strategic Internal Counsel: Provide trusted, senior-level guidance on sensitive, complex, and geopolitical issues to ensure alignment across global stakeholders.
The right candidate will already be recognised as a leader in their field at this level, with a proven track record of using a range of communications strategies to manage issues and drive trust narratives. They will have demonstrated leadership through managing complex cross-functional projects, solving ambiguous problems, and staying ahead of emerging challenges.
You must be comfortable owning both proactive and reactive communications with high reach and visibility in a global company - working with journalists, executing on tight deadlines, navigating cross-functional environments, and advising teams on nuanced topics. You should be an effective, creative, and empathetic communicator who can translate complex or sensitive concepts into clear, accessible storytelling.
The ro...
Skills & Technologies
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